Libra SA Engineers (Pty) Ltd

PRIVACY POLICY

At Libra SA Engineers (Pty)Ltd, hereafter Libra Engineers, we are committed to protecting your privacy and to ensure that all personal information are collected and used properly, lawfully and transparently in accordance with the Protection of Personal Information Act, Act No. 4 of 2013.

According to the Act, ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

This Privacy Policy describes our procedures on the collection, use and disclosure of your personal information when you contact us and/or use our services. We use your personal data to provide services to you. By contacting us and/or using our service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About the Company

Libra Engineers provides mechanical engineering design and support services.

2. The Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. We may also collect, and process, personal information of potential suppliers with whom we can collaborate or approach for services. For this purpose, we may collect personally identifiable information, including your name, title, organisation, and contact details such as email address and phone number.

We mainly collect information directly from you where you provide us with your personal details.  Where possible, and applicable, we will inform you what information you are required to provide and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

3. How We Use Your Information

We will use your personal information only for the purposes of providing the required service to you.

Your information may be retained after the conclusion of our services, for future use, or for legal or research purposes, for example:

  • To gather contact information for future business;
  • For the detection and prevention of any illegal activities and in connection with any legal proceedings;
  • To conduct market or customer satisfaction research or for statistical analysis;
  • For audit and record keeping purposes.

4. Disclosure of Information

We may disclose your personal information to our service providers who are directly involved in the delivery of our services to you. We take all reasonable steps to impose on them the same level of obligation we have, to ensure they protect the personal and confidential information that we remain responsible for.

We may also disclose your information where we have a duty or a right to disclose in terms of law or industry codes, or where we believe it is necessary to protect our rights.

5. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

We will take all reasonable steps to ensure both the physical, and cyber security of all electronic equipment that contain personal information, as well as physical security of all hard copy documents that may contain personal information.

The security of personal information is important to us, however no method of transmission over the Internet, or method of electronic storage is 100% secure all the time. We strive to use commercially acceptable means to protect your personal information as is reasonably possible, but we cannot guarantee its absolute security.

6. Children’s Privacy

Our services do not address anyone under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

7. Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require.  We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.  

8. Correction of Your Information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. The updated policy will be posted on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any queries about this Policy, you need further information about our privacy practices, wish to withdraw consent, exercise preferences and/or access or correct your personal information, please contact us at the numbers/addresses listed on our website.

Policy date: July 2021